FREQUENTLY ASKED QUESTIONS
Choose the product(s) you would like to order by selecting the correct size and color of your choice. Then click on ‘Add to Cart’. When you have finished adding items to your bag, proceed to the checkout and use one of the relevant checkout options. Yes, it’s that simple!
It’s coming, we promise! We ship orders on Mondays – Saturdays, during office hours only, and we don’t operate on public holidays. We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays – especially after releases! Your patience is appreciated.
When orders are placed on our website they are processed and dispatched very quickly. Unfortunately once the order has been confirmed we are unable to amend or cancel this and it will be sent out to you. You will need to return the order in full for a refund.
We aim to get your order right every time but mistakes are possible. If you receive the wrong item then send it back to us and we will refund you as well as send you the correct item assuming we still have the product and size in stock. We are committed to delighting you and apologize in case of a mishap.
Sometimes an item can be missing from your parcel but all our parcels are carefully checked before they leave us. If an item is missing then get in contact with our Customer Services Team at email: or call. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again. We recommend that you reorder the item as soon as possible to avoid disappointment as our stock does sell quickly.
Stated day deliveries are selected at the checkout and should be with you on your specified date. Delivery normally takes 3-5 working days within the UK and upto 2 weeks internationally.
We always aim to deliver your parcel within the time frame. Unfortunately, sometimes orders can be delayed within the courier network or postal service and this could be for a number of reasons like public holidays, bad weather or customs delays for international orders. If you experience a delay with your delivery and the specified time frame suggested has expired then please contact the Customer Service department via our online contact form we will then begin an investigation to locate your order and provide tracking if available. Please allow 7 working days for these investigations to be completed.
Simply click on a category at the top of the screen, then choose a sub-category and browse the collection. Alternatively, use the ‘search’ link on the website and type in the product code or a description of the item you are looking for.
We handpick the products of the highest quality and offer them to you. Rest assured, there’s a 100% satisfaction guarantee.
Simply fill out the form in the Contact Us page and a Comfort Trader representative will be right with you.
If you haven’t gotten the answers to your questions and have any concerns, feel free to get in touch with us.
Please fill out the form on the Contact Us page and a Comfort Trader representative will be right with you.